What you buy
A Cleviq membership is a digital subscription to the Cleviq web app, sold and billed by our payment provider. There are no physical goods and nothing is shipped.
When access starts
Access is activated after your payment is confirmed. Right after paying you can open the app with the button on the confirmation page; we also send an access link to the email address you paid with, usually within a few minutes. The emailed link works for 7 days and can be used once. You then choose a password and your member area opens.
If the email does not arrive
Check your spam or promotions folder. You can request a new access link at any time at app.cleviq.ai/claim with the email address you paid with. If it still does not arrive, write to support@cleviq.ai from that address and we will sort it out.
Where you use Cleviq
Cleviq runs in a modern web browser at app.cleviq.ai on a phone, tablet or computer. There is nothing to download or install.
Cancelling and deleting
You can cancel at any time in Account → Manage subscription. Cancelling stops future charges; you keep access until the end of the period you have paid for. Deleting your account does not cancel your subscription, so cancel first. Refunds are covered by our Refund Policy.
Service availability
We aim to keep Cleviq available at all times, but short maintenance windows and outages can happen. Your progress is saved on our servers and is there when the service is back. If you cannot access Cleviq for a prolonged period, write to support@cleviq.ai; our Refund Policy and your legal rights apply.
Contact
{{LEGAL_ENTITY}}, {{LEGAL_ADDRESS}}. Questions about access or delivery: support@cleviq.ai.